Performance Indicators

Business Management and Administration

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A quality management framework is the act of overseeing all activities and tasks needed to maintain a desired level of excellence. One of these models is the Six Sigma strategy. This strategy involves creating groups of people within the business or organization who have expert status in various methods, and then each project is carried out according to a set of steps in an effort to reach specific financial milestones. A six sigma process is defined as one in which 99.99966% of products created are expected to be statistically free from defects. The Information Technology Infrastructure Library (ITIL) is a comprehensive set of documents, which defines best practices and accepted techniques in the Information Technology community. Lastly, the Capability Maturity Model Integration (CMMI) is a process improvement technique for evaluating how efficiently a company is able to deliver technology products to its customers.

Quality Management

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Describe the nature of quality management frameworks (e.g. Six Sigma, ITIL, SMMI) (SP)

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